GOOD CUSTOMER SERVICE

GM Customer Service

May 24, 2009 · 2 Comments

Today I’m heading over to my local GM dealer to talk to them about GM Customer Service.  GM Customer Service  didn’t start out being the focus of this blog, but sometimes we receive gifts that are unexpected, and for me, as a blogger with strong opinions and a head on my shoulders, I have been given the gift of GM Customer Service.  This is a gift I’ve been ignoring for quite some time, and I’ll tell you how I got it.  Quite a while back, one of the random ramblings on this blog was about GM, and Customer Service.  My Grandfather, George A. Gatch, “GAG” to his friends and family, was a GM manager in the trenches.  He hauled my poor Grandmother, Mother and Aunt all over Southern California while he opened up GM dealerships in the ’40’s.  My Grandfather was a careful saver, and held onto his stock bonuses.  He even put some of these shares of stock into a shared fund that created one of the first ever mutual funds.  He died early, and his investments supported my Grandmother, and then my Mother for many years.  My sisters and I still have shares of the closed mutual fund that my Grandfather helped to start way back in the day by depositing his shares of GM stock.  So, in my ramblings about GM, and my subsequent horror at their current dismal financial situation, I wrote about GM, and naturally my slant was on GM Customer Service….  Whoops, my bad!  I am NOT the GM Customer Service Department!!!  However, based on the thousands of “blog hits” I am getting for “GM Customer Service” searches, they apparantly don’t have one, or I wouldn’t be outranking GM for the search term “GM Customer Service”!!!

So, as a public service, and because I’m nosy, I’ll drop in on my local GM dealer and get my own (undercover – of course!) opinion of GM Customer Service!!! 

Actually I don’t even know where my nearest GM dealer is, and I live in a small town!  Is that pathetic or what???  As a first assumption I would think that GM would like everyone to know where their local dealer is!!!  Ok I’m going to google “GM + (my town)” and I’m off and running!

Happy Memorial Day!

Categories: Bad Customer Service · Business · Customer Satisfaction · Customer Service - Good Ole Days · Extraordinary Customer Service · GM Customer Service · General Motors · Good Customer Service
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2 responses so far ↓

  • Darwyn Calloway // October 21, 2009 at 6:39 pm | Reply

    I have a 2005 and my steering is knocking and i have had this issue before and had it repaired once already. i have 20 000kms on the new one and it is doing it again and i am not very happy and have talked to several other gm truck owners and they have the same problem as i am having. i have been a gm owner for over 25 years and have had several trucks and they have been very good vehicles over the years. i think Gm should look after this problem as i feel this is definetly not enough R and R with the independent shaft.

    • Promo Codes Online // October 21, 2009 at 10:39 pm | Reply

      Thanks for your comment Darwyn. Blog readers, could you please read Darwyn’s comments about GM and give him some input?
      Thanks,
      Penny – the blog admin

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