What constitutes excellent customer service? The extraordinary. Break it down. Extra. Ordinary. Is your customer service ordinary? That’s like getting a “C” in English Class. Not flunking, but nothing to write home about either. How do you change from “Ordinary” to “Extra” with customer service…..
- Ordinary = do what you’re supposed to and expected to do.
- Extra = Surprise and Delight! (On top of doing what you’re supposed to and expected to!)
Now I’d like to surprise and delight you!
Please enjoy the video lesson on how to surprise and delight!
Please join the conversation – what do you presently do to surprise and delight your customer? (Extra points if it involves music!)
